6 snippets
Customer support
Clear acknowledgements, troubleshooting requests, resolution notes, and internal escalations.
Issue acknowledgement
;supportackThanks for reporting {{field:issue}}. I’m looking into it and will follow up {{field:when}}.Troubleshooting steps
;supportstepsPlease try: {{multiline:steps}} If the issue continues, let me know what happened after the last step.Information request
;supportinfoCould you send: - What you expected - What happened instead - Steps to reproduce it Please remove private information from any screenshots or files.
Resolution follow-up
;supportresolvedUpdate: {{field:what changed}} Could you try {{field:next step}} and tell me whether the issue continues?Feature request response
;supportfeatureThanks for the suggestion. I’ve recorded this use case: {{multiline:use case}} I can’t promise a timeline, but the detail helps us evaluate it.Escalation handoff
;supportescalateIssue: {{multiline:issue}} Impact: {{multiline:impact}} Tried: {{multiline:steps tried}} Status: {{choice:status|Investigating|Blocked|Waiting for reply}} Next owner: {{field:owner}}